Full Name
Jamie Lancaster
Job Title
Vice President
Company
The Kroger Co.
Speaker Bio
Jamie Lancaster joined Kroger in 2008 as the Director of Application Services, handling software operational support for all application software including Logistics, Supply Chain, HR, Accounting, Payroll and Store Systems.

In 2011 Jamie accepted the position of Senior Director, Office of the CIO. In this capacity Jamie was responsible for managing all vendor relationships for Kroger Technology including onshore and offshore providers.

In early 2014 Jamie was offered the role of Vice President, Indirect Sourcing and Procurement. In this role Jamie moved out of Technology and began work for the Chief Financial Officer with responsibility for the sourcing and procurement of all goods and services that Kroger did not re-sell.

In 2016 he took over leadership of General & Administrative Expense Optimization, which resulted in over $300M of overhead savings and significant reinvestment in emerging retail technologies.

Jamie took over leadership of Kroger’s Contact Center of Excellence in 2018, which includes omni-channel customer service solutions including call centers and digital customer interaction. In 2020 he added Shared Services to hi organization and operates many Backoffice functions in support of Kroger’s 430,000 associates, 2,800 stores and over 80 million customers.

Jamie currently serves on the board of Strategies to End Homelessness, a charity with the goal of eliminating homelessness in Hamilton County, Ohio.

Jamie is married to his wife, Lori and has two children: Caitlin and Zach. He enjoys reading, watching classic movies and cooking. He also has taken to traveling to amusement parks across the country with his son riding roller coasters whenever possible.
Speaking At
Setting the Pace for Change with a Consumer-Centric Approach to Data
Jamie Lancaster