Name
How AI Agents Are Reshaping Customer Support
Date & Time
Wednesday, April 8, 2026, 4:20 PM - 4:55 PM
Description

As customer expectations rise, frontline support teams need faster, smarter tools to keep pace. Through a real-world case study from Wendy's, learn how emerging AI technologies are being deployed to improve responsiveness, streamline issue resolution, and better resource the teams who serve the restaurant chain's guests every day.

Speakers
Wendi Eriksen, SVP Chief Data Officer, The Wendy's Company
Lisa Johnston, VP of Content, Consumer Goods Technology
Location Name
Grand Ballroom
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