As automation, AI agents and intelligent platforms take on tasks previously managed by people, retail and CPG companies are redefining what productivity and performance look like. But introducing autonomous workers–whether digital or robotic–requires new frameworks for measurement. Efficiency gains are only part of the story; leaders must also evaluate how this new autonomy impacts employee roles and customer experience. Join this session to examine how leaders are building the right metrics, governance models and cultural approaches to deliver tangible business value.